Account Manager (f/m/x)

Job Description: For over 150 years, our commitment to serving clients as their trusted Global Hausbank has been rooted in the expertise, passion, and dedication of our people. Across more than 60 countries and over 150 nationalities, our teams work together to help clients navigate an increasingly dynamic financial landscape. Whether supporting clients in Wealth Management, the Corporate Bank, the Private Bank or the Investment Bank, we strive to build lasting relationships, deliver exceptional operational excellence, and uphold the highest standards of risk management and compliance. Within this global framework, the Account Manager plays a pivotal role in ensuring that every client receives seamless, accurate, and high‑quality service across all operational and account‑related activities. As a central coordination point between Relationship Managers (RMs), Investment Advisors (IAs), internal stakeholders, and clients, the Account Manager ensures efficiency, control, and exceptional client experience. The role requires strong organizational capabilities, attention to detail, sound risk awareness, and a deep commitment to service quality. The Account Manager contributes meaningfully to the stability and growth of client relationships by ensuring operational accuracy, maintaining robust documentation and compliance processes, and proactively identifying opportunities to improve workflows and deliver client value. This role is essential to supporting the bank’s governance frameworks, ensuring adherence to regulatory obligations, and maintaining the high service standards expected of our Wealth Management franchise. Responsibilities Act as the primary contact for all operational and account‑related matters, ensuring clear and timely communication between clients, RMs, IAs, and internal teams. Manage daily account operations including cash balance reviews, maturity monitoring, loan and deposit placements, and payment approvals. Support credit‑related work such as reviewing expiring credit limits, handling renewals, executing new financings or disbursements, and managing shortfalls or margin calls. Process core transactions such as payments, cash and securities transfers, DVPs, FX orders, and account blocking/unblocking. Prepare client‑related documentation including monthly statements, tax statements, meeting materials, reference letters, and other ad‑hoc outputs required to support the client experience. Maintain accurate and compliant documentation for all client accounts, support remediation activities, and ensure account restrictions are addressed and resolved. Assist with KYC activities by conducting ID&V, gathering updated documents, collecting corroborations, and responding to queries relating to client structures, activities, SOW, and transactional patterns. Support onboarding of new client accounts by coordinating required information and assisting CLM in preparing necessary opening documentation. Perform AML monitoring of incoming and outgoing payments, escalate relevant alerts, and support AFC with additional transaction‑related inquiries. Administer pricing processes by submitting overdraft interest pricing requests, validating fee or rate implementations, supporting special pricing requests, and ensuring proper system codification. Ensure that all account management activities comply with internal policies, regulatory frameworks, and applicable cross‑border requirements, escalating risks or anomalies as needed. Address discrepancies in regulatory reporting—such as suitability deviations, AML hits, transaction list issues, MiFID requirements—and collaborate with regional partners to resolve them. Monitor Managed Exit and Workout accounts, contributing to de‑risking efforts and focusing attention on high‑risk or low‑balance accounts requiring oversight. Deliver high‑quality, proactive, and client‑focused service by anticipating client needs, maintaining transparent communication, and ensuring consistency across all touchpoints. Collaborate closely with internal partners such as SET, CLM, AFC, and Risk to ensure smooth onboarding, timely periodic reviews, accurate fee implementation, and effective issue resolution. Represent Relationship Managers during absences or business travel, ensuring uninterrupted client support and timely execution of critical tasks. Monitor daily maturity lists to identify available liquidity for potential investment opportunities and promptly inform RMs and IAs. Support team engagement efforts by encouraging participation in People/Pulse Surveys, helping communicate survey results, and contributing to follow‑up actions aimed at improving team culture and satisfaction. Skills